Three pillars, one controlled process.
Infrastructure, food safety and supply chain are managed as a single operating system rather than three departments. A weakness in any one of them shows up as the same thing on the plate, so they are planned, measured and audited together.
- 2 central kitchens
- 5-phase operating model
- 1,000+ meals served daily
Where to look next.
Each pillar has its own detailed record, asset registers, critical limits and acceptance criteria, published for evaluation.
Infrastructure
Central production kitchens, cold chain and storage, distribution fleet, quality laboratory, mobile field kitchens and the digital operations layer.
Asset registerFood Safety & Quality
HACCP systems, certifications, the standing control programme, critical limits with corrective actions, traceability and recall.
Quality systemsProcurement & Supply Chain
Supplier qualification, farm-gate and FPO sourcing, inbound acceptance criteria, storage and rotation, and last-mile distribution.
Chain of custodyFive phases, from procurement to reconciliation.
The same sequence governs a small hospital contract and a larger district programme. Standardising the process is what makes the outcome repeatable across sites, states and shifts.
What the system runs at today.
How each pillar is evidenced.
| Pillar | Primary control | Evidence produced |
|---|---|---|
| Infrastructure | Designed capacity with deliberate headroom; scheduled maintenance and calibration | Asset register, calibration certificates, facility layouts |
| Food safety | HACCP critical limits monitored at every cook, chill, hold and reheat stage | Batch records, temperature logs, retention samples, audit reports |
| Supply chain | Approved suppliers only; defined inbound acceptance criteria | Supplier audits, goods-inward sheets, cold-chain logs |
| Service delivery | Point-of-service SOPs against contracted service levels | Service logs, consumption reconciliation, monthly SLA report |
| Workforce | Competence-assessed training and statutory compliance | Training records, FoSTaC certificates, medical fitness records |
Come and inspect the plant.
We encourage facility visits during technical evaluation. Asset registers, licences, calibration records and audit reports are made available in advance.